FAQs

Ohana Pools, Spas & Billiards

Have a pool-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • Do you sell used spas?

    Yes, we offer refurbished spas! Visit us at our Urbana and Danville locations to learn more about the spa and pool installers Champaign, IL loves!

  • What is your return policy?

    Unless otherwise specified, merchandise returns must be within 30 days of purchase and with the original receipt. For legal and safety reasons, our pool installers in Champaign, IL are unable to take returns on chemicals. Did you know that, according to Globe Newswire, the global swimming pool market reached a value of nearly $3.55 billion in 2023? With a booming market and countless companies to work with, be sure to choose one that you can depend on!

  • Do you offer gift cards?

    We do offer gift certificates that you are able to purchase for either yourself or another customer. Visit us or give us a call at our Urbana location for more information.

  • Can you inspect a pool before I buy a house?

    Absolutely. Our pool inspections are designed for home buyers who want peace of mind before closing. We evaluate the structure, plumbing, equipment, and safety systems, and provide a written report with repair recommendations if needed.